Selling

Frequently asked questions about selling on FINDS

How do I list an item?
To list an item, simply tap the "+" icon on the toolbar at the bottom of the screen. Here you'll be asked to add all the relevant information ...
Tue, 12 Jul, 2022 at 11:41 AM
What can I sell on FINDS?
FINDS is all about sustainable fashion in all its forms. Whether you’re selling pre-loved clothing, an independent designer or small business, you’ll all be...
Fri, 21 Jan, 2022 at 7:23 AM
How do I delete an item?
To delete an item: Visit "manage items" on the top right of your profile (next to where it says Items) Tap "edit items" Tap the minu...
Fri, 21 Jan, 2022 at 7:26 AM
How do I create a draft?
If you want to add an item but you don’t want to post it right away, you can create a draft. Here's how: Tap the "+" icon in the middle of y...
Fri, 21 Jan, 2022 at 7:29 AM
How will voucher codes affect my payouts?
If a buyer places an order with you using a FINDS issued discount code, you will still receive the full amount for the sale, but it may appear slightly diff...
Tue, 5 Jul, 2022 at 9:54 AM
Selling items off platform
We understand that you may sell your items across many different platforms in order to sell your items more quickly. We ask that you do not promote within t...
Fri, 21 Jan, 2022 at 7:31 AM
What is Seller Protection?
Seller protection means that the seller is covered for sales that they make directly through FINDS. You are covered for the full amount of the payment in th...
Fri, 21 Oct, 2022 at 5:25 AM
Shipping guidance
Always send your items via tracked or signed for postage so that you are covered should anything go wrong. Remember to make sure your items are covered for ...
Tue, 5 Jul, 2022 at 10:37 AM
How do I leave feedback as a seller?
To leave feedback as a seller: Tap the three lines at the top of your profile > selling > sold items > delivered Tap the order you want to re...
Fri, 21 Jan, 2022 at 7:32 AM
What should I do if the buyer claims they haven't received their order?
Always send your items using a tracked service, and obtain a proof of postage receipt. As long as you can provide proof of delivery for the order, you will ...
Tue, 5 Jul, 2022 at 12:04 PM