Statement and where we stand
At FINDS, users' safety and security are of the utmost importance to us. We are constantly working hard to make sure the app is a safe, tolerant and inclusive space where people can connect and express themselves in a creative and healthy way.
We want to make it clear that whether this behaviour comes in the form of listing descriptions, video, live streams, comments, direct messages or any other part of the app, we’ll always act on anything that contravenes them.
The resale market is full of buyers and sellers supporting each other and striving to achieve the same goals. Here at FINDS, we want to maintain that mentality, and one of the ways we do this is by focusing on the simple policy of behaving respectfully to all users. There’s no room on FINDS for hateful, inappropriate or discriminatory behaviour. These terms outline the behaviour that we expect from our community.
Discriminatory behaviour or hate speech
FINDS has a zero-tolerance policy with discriminatory behaviour or hate speech against any of the following. Any negative remarks on other users' appearance will be strictly forbidden. Positive observations about others' physical appearance are also not advised, as we know sometimes people’s feelings on these comments aren’t always received in the way that you intended. There are such a wide array of perceptions on body image, and we believe that our differences should be celebrated, not picked apart. We will not allow discriminatory behaviour, whether that is in your content, or through actions you take when communicating (or not communicating, with another user (e.g. deciding not to sell to someone because of a trait or characteristic).
Discrimination will not be tolerated on the FINDS app, including but not limited to the list below:
To keep our users safe and happy we have prohibited the following content from being used on our app. We are able to remove comments, listings and accounts from the app at our discretion if we believe them to be violating these:
Content of a sexual nature
Drinking/Smoking in videos
Hate speech and discrimination - slurs
Non-items (all uploads must be listings of items)
Harmful content (eg. self-harm, encouraging disorders)
Harassment & bullying
Payment details (leading to payments outside the app)
Out of app purchases
Use of others content
Fraud & scamming
Intellectual property violations
Dropshipping including AliExpress items
Accessories of a sexual nature
Abusive/offensive items (e.g. inappropriate text/racist images)
Perfumes and cosmetics
Goods from embargoed countries
New Leathers and Furs
Non-fashion related items
What we are doing to keep the platform safe
We strongly advise against meeting users in person to complete a transaction. Whether this is to make your purchase or for delivery purposes. We can not guarantee your safety. We advise against sharing personal information such as address, email address and phone number with your customers.