Contact Us 5

• [email protected] (support email)
• @finds.world (instagram)
• @finds.community (seller community instagram)
• @finds.tutorials (finds tutorials instagram)
• @finds.world (instagram)

Buying 12

• How do I cancel an order?
• How do I offer a lower price?
• How do I use a voucher?
• How do I track a parcel?
• How do I return an item or request a refund?

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Selling 22

• How does selling on FINDS work?
• Are there fees on FINDS?
• What if I can’t send my item right away?
• Why was my listing hidden on the app?
• What happens if I go on holiday or can’t check my FINDS for a while?

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Technical 17

• How is FINDS different from other resale apps?
• Can I make videos & go live on FINDS without selling clothes?
• Can I change my email address on the app?
• How do I favourite an item?
• How do I invite friends to the app?

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Stripe Payments 10

• What is Stripe?
• Do I need to create a Stripe account if I am only a buyer?
• How do I set up a Stripe account?
• Do I need to create a Stripe account before adding an item?
• I’m having issues setting up my Stripe account.

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Trust & Safety 3

• Creating a safe platform
• How do I report?
• Has my account been hacked?

Guides 1

• Seller Guidelines

Terms and Conditions 1

• Terms and Conditions

Privacy Policy 1

• Privacy Policy

Livestream 20

• Who can go live/how do I apply?
• How do I start a live stream?
• What do I need to sell on live stream?
• Are my sales protected through live stream?
• Do I need to list my items before I go live?

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