How do I cancel an order?
You won't strictly be able to cancel an order through the app, but if you contact the seller and both agree to a refund, you'll be able to do it tha...
Wed, 1 Dec, 2021 at 8:26 AM
How do I offer a lower price?
If you would like to offer a lower price than the asking, send a message to the seller and they will let you know if they are taking offers. If you come to ...
Thu, 20 Jan, 2022 at 8:09 AM
How do I use a voucher?
You'll be able to enter your discount code or voucher code at the checkout just before you purchase. Simply enter the code, and your discount will be ap...
Thu, 20 Jan, 2022 at 8:09 AM
How do I track a parcel?
If your seller has used tracked delivery when sending your parcel, they will be able to provide you with the tracking number and courier service that you ca...
Thu, 20 Jan, 2022 at 8:16 AM
How do I return an item or request a refund?
If you have an issue with your order, you should first contact the seller for a refund or return. If you cannot come to a resolution with the seller, you ca...
Tue, 5 Jul, 2022 at 10:31 AM
How do I leave feedback as a Buyer?
To leave feedback as a buyer: Tap the three lines at the top of your profile > purchase history > dispatched Mark the order as received Go to &quo...
Thu, 20 Jan, 2022 at 10:06 AM
FINDS Refund Policy
When you buy using the Buy now button, i.e. you pay through FINDS, you are covered by the Buyer Protection. With Buyer Protection, you can receive a refund ...
Thu, 20 Jan, 2022 at 10:16 AM
I received unfair feedback.
If you have received feedback for a sale/purchase that you feel is unjustified, you can send us an email: and we will review your case a...
Thu, 20 Jan, 2022 at 10:17 AM
What payment methods can I use?
We use Stripe which supports all the major credits, banks, and Apple Pay.
Thu, 20 Jan, 2022 at 10:18 AM
What is Buyer Protection?
Buyer protection means that the buyer is covered for purchases made directly through FINDS. This means you can claim a full refund in the event that your or...
Tue, 5 Jul, 2022 at 11:35 AM