If you have an issue with your order, you should first contact the seller for a refund or return. If you cannot come to a resolution with the seller, you can contact us at support@finds.world so that we can step in. Be sure to include any relevant information in your email, such as screenshots of the in app order confirmation, pictures of the item, and evidence of your conversations with the seller. We'll review the case and offer you a refund through buyer protection if your order fits the criteria.