You have 3 days to ship the item after your buyer has purchased it. However, we recommend sending the item sooner, if you can. That’s because the tracking details may take up to 48 hours to update. 

If we don’t receive any shipping updates for 3 days after the item’s purchase, your order may be cancelled. 

If you’re unable to send the item within the 3 day period, please chat with the buyer via the chat function, explain the situation and cancel the order yourself if necessary. If you reach an agreement with your buyer before the cancellation, you’re more likely to avoid negative feedback.