Stripe Payments

Frequently asked questions about how our Stripe payment system works within FINDS

What is Stripe?
Stripe is the payment system FINDS uses to process all payments between buyers and sellers. As a seller, once you have made a stripe account, you’ll be able...
Fri, 21 Jan, 2022 at 8:25 AM
Do I need to create a Stripe account if I am only a buyer?
No, you will not need a Stripe account to make purchases on the app. You’ll just need a payment method such as a debit or credit card. Only sellers will nee...
Fri, 21 Jan, 2022 at 8:25 AM
How do I set up a Stripe account?
To set up a Stripe account, please follow these steps: Open the FINDS app Tap on your profile Visit the menu button in the top right of the screen Go t...
Fri, 21 Jan, 2022 at 8:26 AM
Do I need to create a Stripe account before adding an item?
Yes, there will be a prompt when you tap “Add item” with a link to the Stripe sign up process. See the instructions here on how to create your Stripe account.
Fri, 21 Jan, 2022 at 8:27 AM
I’m having issues setting up my Stripe account.
If you are having some trouble setting up your stripe account, please send us an email at: and we’ll be happy to help you through the pr...
Fri, 21 Jan, 2022 at 8:28 AM
How do I access my Stripe account?
To access your Stripe account, you can either tap the “Seller Payment Details” button within “Selling” in the Profile Menu, or you can visit your dashboard ...
Fri, 21 Jan, 2022 at 8:29 AM
How do I refund an item?
To refund an item:  Visit the “Selling” part of the app in the menu in the top right of your profile Go to “sold items” Tap on the item you would like t...
Tue, 5 Jul, 2022 at 10:21 AM
What do I do if a payment didn’t go through?
If you are worried about a payment not going through, and you cannot see the payment on your Stripe account, please contact our support team and we’ll be ha...
Fri, 21 Jan, 2022 at 8:31 AM
How long does it take for a Stripe payment to appear in my bank account?
FINDS processes payments to Stripe within a day of purchase. Depending on your bank's processing time, the payment can take up to 10 working days to be ...
Mon, 4 Sep, 2023 at 2:39 PM
Why is my Stripe account restricted?
If your Stripe account is restricted, this is because you’ve passed the initial sales threshold (wooo!), so you just need to upload an identity document to...
Tue, 5 Jul, 2022 at 10:14 AM