In some cases, your refund might be processed as a reversal, meaning the original payment will disappear from your account statement entirely and the balance will reflect as though a charge never occurred.
If it has been over 10 working days, and you still cannot see your refund in your account, we recommend you check your bank statement to see whether this is the case.
If you'd like any further information about this, please refer to this page.
If, once you've gone through these steps, you are still having trouble with your refund, please email us at [email protected]