Selling

Frequently asked questions about selling on FINDS

How does selling on FINDS work?
It's easy to set up shop. On FINDS you can upload your items you are selling with a short product video that goes into your shop/profile.    Buyers ca...
Thu, 20 Jan, 2022 at 10:20 AM
Are there fees on FINDS?
Yes, FINDS charges an 8% fee for all sales made through the 'Buy now' button. an 8% fee for each sale made. All payments are securely processed via ...
Mon, 4 Sep, 2023 at 2:11 PM
What if I can’t send my item right away?
We recommend that sellers ship their items within 3 days or less to avoid disappointment with buyers. We understand that this is not always possible though,...
Tue, 5 Jul, 2022 at 11:19 AM
Why was my listing hidden on the app?
Your listing may be hidden if: The item's price, condition, size or hashtags are misleading The item's description promotes another marketplac...
Fri, 21 Jan, 2022 at 6:19 AM
What happens if I go on holiday or can’t check my FINDS for a while?
We recommend letting your buyers know, so you can manage their expectations and lessen your chance of getting negative feedback. Let buyers know in your bio...
Thu, 20 Jan, 2022 at 10:23 AM
How do I withdraw my earnings?
Earnings from items sold will go directly into your 'Stripe' account when they are purchased. You'll be able to track all of your earnings throu...
Fri, 21 Jan, 2022 at 6:22 AM
How do discount codes work?
If a FINDS user uses a discount code to purchase something from your shop, this will mean you will receive two payments for the purchase. The first will be ...
Thu, 20 Jan, 2022 at 10:24 AM
How do I leave feedback?
You'll receive a notification in your notifications tab after you have sold/bought an item that will give you the chance to give feedback to the buyer/s...
Thu, 20 Jan, 2022 at 10:24 AM
I received unfair feedback.
If you have received feedback for a sale/purchase that you feel is unjustified, you can send us an email at [email protected] and we will review your case...
Thu, 20 Jan, 2022 at 10:25 AM
My item isn't selling, what can I do?
If you're having trouble selling an item, check out our @finds.tutorials on Instagram to learn more about all the techniques you can try to help you run...
Thu, 20 Jan, 2022 at 10:26 AM